Privacy Policy

Effective Date: July 23, 2025
Last Revised: July 23, 2025

SolarGuy5.0 (“SolarGuy5.0,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how and why we collect, use, share, and safeguard your information when you:

  • Visit solarguy50.com or any site that links to this notice;
  • Engage with us through email, phone, SMS text messages, postal mail, social media, online ads, in‑person canvassing, events, or other marketing channels; or
  • Purchase or inquire about our solar products and services (collectively, “Services”).

By using our Services, you acknowledge you have read and understood this policy. If you disagree with any part, please do not use our Services. Direct questions to info@solarguy50.com.

Quick Summary

  • We collect personal, technical, and communications data you provide or that we gather automatically (details).
  • We process data to deliver and improve our Services, communicate across multiple marketing channels, and meet legal obligations (details).
  • SMS/email/phone/postal marketing is sent only with consent, and you may opt out at any time (details).
  • We do not sell or rent your personal or mobile data to third‑party marketers.
  • Data is retained only as long as needed (≤ 90 days unless legally required) and secured with industry‑standard safeguards (details).
  • You have rights to access, correct, delete, or restrict your data and to opt out of any marketing channel (details).

Table of Contents

  1. Information We Collect
  2. How We Use & Process Information
  3. Marketing Communications & Opt‑Out Options
  4. When & With Whom We Share Information
  5. Data Retention
  6. How We Protect Your Information
  7. Your Privacy Rights & Choices
  8. Cookies, Tracking Technologies & Do‑Not‑Track
  9. California & Other Regional Rights
  10. Children’s Privacy
  11. Regulatory Compliance
  12. Policy Updates
  13. Contact Us

1. Information We Collect

1.1 Personal Information You Provide

  • Identification Data – name, email, postal address, phone number, and any details you provide for consultations or purchases.
  • Communication Data – content of emails, phone calls, voicemails, SMS messages, direct‑mail replies, social‑media interactions, and in‑person sign‑up forms.
  • Service Data – utility usage, roof photos, financing preferences, or documents you share for solar estimates.
  • Sensitive Data (with consent) – limited credit/financial information to evaluate loan or lease options.

1.2 Information Collected Automatically

  • Log & Usage Data – IP address, browser type, pages viewed, referring URLs, time stamps, and error logs.
  • Device Data – device model, operating system, mobile carrier, and system configuration.
  • Location Data – imprecise geolocation derived from IP or device settings; precise GPS data only if you enable it.
  • Cookies & Similar Technologies – identifiers to remember preferences, deliver ads, and perform analytics (manage via browser settings).

2. How We Use & Process Information

  • Deliver, manage, and improve solar consultations, designs, installations, and related Services.
  • Communicate via email, phone, SMS, direct mail, social media, or ads about quotes, appointments, project updates, promotions, and educational content.
  • Personalize content and advertising based on your preferences and interactions.
  • Respond to inquiries, customer support requests, warranty claims, and complaints.
  • Conduct analytics to understand website traffic, campaign performance, and user engagement.
  • Detect, prevent, and address fraud, security threats, or illegal activity.
  • Comply with legal obligations and enforce our Terms of Service.

3. Marketing Communications & Opt‑Out Options

3.1 SMS/Text Messaging

By providing your mobile number and opting in (e.g., checking a box, signing a form, or texting “YES”), you consent to receive recurring SMS messages (max 5 per week) regarding solar opportunities, appointments, and promotions. Standard carrier rates apply.

  • Opt‑Out: Reply “STOP” at any time; you’ll receive one final confirmation.
  • Help: Reply “HELP” or email info@solarguy50.com.

3.2 Email Marketing

You may receive newsletters or promotional emails after providing your email address and consent. Unsubscribe any time via the “unsubscribe” link in each message.

3.3 Phone Calls & Voicemail

If you share your phone number, we may call to discuss quotes, scheduling, or promotions. Ask the representative to add you to our internal Do‑Not‑Call list to stop marketing calls.

3.4 Direct Mail

We may send postcards or flyers to your postal address. Opt out by emailing info@solarguy50.com or calling 800‑993‑0108.

3.5 Digital Advertising

We may use first‑party cookies and third‑party platforms (e.g., Google Ads, Meta) to show you relevant ads. Opt out via ad‑platform settings or browser privacy controls.

No Sale of Personal or Mobile Information: We do not sell, rent, or share your personal or mobile data with unaffiliated third‑party marketers.

4. When & With Whom We Share Information

  • Service Providers – vetted installers, financing partners, marketing platforms, and cloud hosts processing data under confidentiality agreements.
  • Business Transfers – if we merge, sell assets, or are acquired, provided the successor honors this policy.
  • Legal & Safety – to comply with subpoenas, court orders, or defend legal claims; to protect rights, safety, or property.

5. Data Retention

We keep personal data only as long as necessary for the purposes described or as required by law (e.g., tax, accounting). Unless a longer period is mandated, no purpose requires retention beyond ninety (90) days. When data is no longer needed, we delete, anonymize, or securely store it until deletion is feasible.

6. How We Protect Your Information

We employ SSL encryption, secure servers, role‑based access, and regular audits. Despite safeguards, no system is 100 % secure; transmission is at your own risk.

7. Your Privacy Rights & Choices

  • Request access to, correction of, or deletion of your personal information.
  • Withdraw consent for any marketing channel (SMS, email, phone, mail, ads).
  • Object to or restrict certain data processing.
  • EEA/UK/Swiss residents may contact their local data‑protection authority.

To exercise rights, email info@solarguy50.com or write to the address below.

8. Cookies, Tracking Technologies & Do‑Not‑Track

Manage cookies via your browser; reject some or all to limit tracking. Because no uniform DNT standard exists, we currently do not respond to browser DNT signals.

9. California & Other Regional Rights

California residents may annually request categories of personal information disclosed for direct marketing (if any). If you are under 18 and have posted data, you can request removal. Submit written requests to the address below.

10. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect data from them. If you believe we have collected such data, please contact us for deletion.

11. Regulatory Compliance

We comply with the Telephone Consumer Protection Act (TCPA), CAN‑SPAM, and applicable data‑protection laws (e.g., GDPR where relevant). Consent records are maintained per legal requirements.

12. Policy Updates

We may update this policy periodically. Changes will appear here with a new “Last Revised” date and, if material, we may notify you via prominent notice or direct communication.

13. Contact Us

SolarGuy5.0
3310 E Lynx Place
Chandler, AZ 85249 USA
Phone: 800‑993‑0108
Email: info@solarguy50.com